The Lagos State Traffic Management Agency (LASTMA) will today at its Oshodi Headquarters, inaugurate a call centre with toll-free lines aimed at providing timely assistance and information to road users. 

The Special Adviser to to Governor on Transportation, Sola Giwa, who bre the news yesterday said the call centre is designed to enhance LASTMA’s reputation and restore public trust in the agency.

Giwa emphasized that the centre’s role in promoting professionalism among the agency’s officers when interacting with the motoring public. 

He stated that the call centre, equipped with toll-free lines, will have over 10 responders dedicated to addressing traffic management issues and complaints from motorists.

“We will introduce dedicated toll-free phone lines for individuals to report any road-related incidents or emergencies,” said Hon. Giwa.

Additionally, the Special Adviser confirmed that the call centre will accommodate communication in English, Pidgin, and Yoruba.

“Monitoring and prioritizing feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct. 

Hon. Giwa encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel,” he added.

The launch will also include a Walk-in Complaint Centre, a new website, a Whistleblower Application, and an upgraded LASTMA Department of Statistics, Research and Data.

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The Special Adviser to the Governor on Transportation Mr Sola Giwa, disclosed this at the maiden stakeholders meeting held with event Centre operators, at the LCCI Conferences and Exhibition Centre, Alausa,Ikeja, in collaboration with the Lagos State Safety Commission (LSSC).

Giwa who praised LSSC for its support in helping to rally all the event centre and leisure centre operators, said the meeting is aimed at ensuring more collaboration between them and LASTMA officials, towards ensuring free flow of traffic at all times in the state.

He said: “The Ministry of Transportation through LASTMA, would love to work with you just as you have had a very good working relationship with the safety commission (LSSC) in order to reduce traffic incidences on the road.”

Giwa urged the operators not to resist whatever LASTMA would be bringing forward as it’s way of ensuring smoother and better road experiences for all road users.

He said the maiden meeting is just to bring the operators together and to sound them out on what the government is proposing to implement, adding that while a busy event centre
is what would keep the operators in business, they must ensure such have minimal impact on other road users.

“It is important for all stakeholders to know that LASTMA is saddled with the responsibility of controlling traffic, therefore they must support LASTMA in ensuring that the interest of other road users are prioritized whenever they are hosting events,” Giwa said.

The LSSC General Manager, Mr Lanre Mojola, said the commission is happy to be collaborating with the Ministry of Transportation on managing traffic emanating from event centres, drinking joints and places of worship.

He said despite its small land size, Lagos records over 40,000 events yearly, and these events; he said, leaves untold effect on co-residents hosting such event centres or other road users.

“Today’s event is to bring all stakeholders together for the purpose of talking on how to reduce traffic and improve safety both on the road and even at the event centres, Majola said.
LASTMA’s Acting General Manager Mr Olalekan Bakare-Oki, said effective traffic management especially at event centres and other social outlets contributed greatly to the safety of everyone, including attendees and members of the host community.

He said the agency would among others be willing to help operators to train their in-house traffic attendants on how to manage their parking spaces and providing trainings and other add-ons to helping to make traffic around their centres seamless.

While commending the Ministry of Transportation and LASTMA for the initiative, the stakeholders said they look forward to greater collaboration with LASTMA, an agency which they said have always been very useful to them in controlling traffic around their event spaces.

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Hon. Giwa made this appeal today during an official welcome organised by the Ministry of Transportation, following his appointment as Special Adviser to the Lagos State Governor on Transportation. You would recall that the former Special Adviser, Hon Toyin Fayinka resigned to pursue his political career and contest in the year 2023 elections.

Speaking at the event, the Commissioner for Transportation, Dr. Frederic Oladeinde while welcoming the new Special Adviser noted that Hon. Giwa is on familiar terrain having worked closely with the former Special Adviser, Hon. Toyin Fayinka urging him to bring his wealth of experience to bear.

The Permanent Secretary, Ministry of Transportation, Mr. Kamar Olowoshago disclosed that he is not only optimistic about working with the new Special Adviser but is also looking forward to the tenure of Hon. Giwa would favourably impact on the THEMES agenda as it pertains to the Transportation sector.

The erstwhile Special Adviser, Hon. Toyin Fayinka while congratulating his successor on his new status added that the journey in front of him may be tasking but it is not insurmountable.  He disclosed that he is rest assured that the rank and file of the Ministry will leave no stone unturned to support Hon. Giwa.

In response, the Special Adviser expressed his sense of appreciation to the entire Ministry for the warm welcome and solicited the support of the management and staff, stressing that the support of every member of staff is crucial to achieving set goals and targets.

Hon. Sola Giwa has built an active and enviable career in public office in past years working closely with the Lagos State Governor in different capacities. He was appointed Special Assistant to the Governor on LASTMA in 2007 where he worked with the then Special Adviser on Transportation to the Governor, Comrade Kayode Opeifa, in building strong capacity and human resource that ensured the performance of LASTMA as an effective Agency.

In 2011, he became the Senior Special Assistant (SSA) to Governor Babatunde Fahola(SAN) on Transportation working with the Commissioner for Transportation and other stakeholders within the government in building a virile transport system in the State. In 2015, he contested the seat of the Lagos Island Constituency 2, and was elected member of Lagos State House of Assembly 8th Assembly. Before his appointment as Special Adviser, Hon. Giwa was a member of the Special Traffic Management and Enforcement Team on Apapa.

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