The Lagos State Traffic Management Agency (LASTMA) will today at its Oshodi Headquarters, inaugurate a call centre with toll-free lines aimed at providing timely assistance and information to road users. 

The Special Adviser to to Governor on Transportation, Sola Giwa, who bre the news yesterday said the call centre is designed to enhance LASTMA’s reputation and restore public trust in the agency.

Giwa emphasized that the centre’s role in promoting professionalism among the agency’s officers when interacting with the motoring public. 

He stated that the call centre, equipped with toll-free lines, will have over 10 responders dedicated to addressing traffic management issues and complaints from motorists.

“We will introduce dedicated toll-free phone lines for individuals to report any road-related incidents or emergencies,” said Hon. Giwa.

Additionally, the Special Adviser confirmed that the call centre will accommodate communication in English, Pidgin, and Yoruba.

“Monitoring and prioritizing feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct. 

Hon. Giwa encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel,” he added.

The launch will also include a Walk-in Complaint Centre, a new website, a Whistleblower Application, and an upgraded LASTMA Department of Statistics, Research and Data.

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The Special Adviser to the Governor, Mr. Sola Giwa, who confirmed the incident said the accident occurred at about 6:15 am at Sifax, inward Iganmu Bridge, Lagos.

Giwa said that the driver of a loaded containerized truck lost control of the truck while descending the Iganmu Bridge and the truck fell sideways, on the female biker.

The driver fled the scene upon realising the enormity of the accident.

“Immediately after the incident, LASTMA personnel called in other emergency responders, including the Lasema Response Unit (LRU), for a rescue operation,” Giwa said.

He added that the deceased’s body was taken away by personnel from the Lagos State Ambulance Service (LASAMBUS), and the containerized truck was evacuated to clear the way for free vehicular movement on Iganmu Bridge.

While expressing his condolences to the family of the deceased, Hon. Giwa warned truck drivers to adhere to speed limits both within and outside the state.

He also advised motorcycle operators, both commercial and private to obey traffic rules and regulations as stipulated in the Lagos State Transport Sector Reform Law, 2018.

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Hon. Sola Giwa, the Special Adviser to the Governor on Transport, highlighted that this initiative aims to enhance LASTMA’s reputation and restore public trust in the Agency. 

While speaking to Lastma Senior Officers at Oshodi, Hon. Giwa emphasized the centre’s role in promoting professionalism among agency officers when interacting with the public.

The call centre will feature over 10 responders dedicated to addressing traffic management issues and complaints from motorists. “We will introduce dedicated phone lines where citizens can report or lodge any road-related incidents or emergencies,” Hon. Giwa stated, underscoring the importance of community engagement in improving road safety.

Moreover, the Special Adviser confirmed that the call centre will accommodate communication in pidgin and Yoruba, in addition to English, to ensure accessibility for all residents.

Monitoring and prioritizing feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct. Hon. Giwa encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel.

In line with its commitment to stakeholder engagement, LASTMA will continue discussion with Community Development Associations and transportation sector representatives to foster collaboration in improving traffic management across the state.

Giwa reaffirmed the agency’s dedication to facilitating the smooth flow of goods and services on Lagos roads, citing recent training of up to 300 Cadet Officers to bolster its operational capacity.

Urging officers to uphold values of empathy, sympathy, and humility, Giwa emphasized the Agency’s duty to prioritize the safety and well-being of road users.

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